This release focuses on improving timer accuracy, login/logout stability, synchronization between Web and Desktop platforms, server performance, export reliability, and reporting discrepancies.

Additionally, AI failover handling has been enhanced to improve overall system resilience and operational continuity.

Enhancements

1.1 AI Failover Capabilities

To improve system reliability during AI service interruptions:

• Implemented exponential backoff retry mechanism for LLM calls (up to 4 retry attempts).
• Added fallback LLM instances per node for improved fault tolerance.
• Ensures continued operation during primary model unavailability.
• Significantly reduces downtime risk during AI service disruptions.

1.2 Export Functionality Improvements

Export handling has been optimized for better reliability and performance:

• All reports now download directly, regardless of file size.
• Email delivery for exported reports has been discontinued.
• Verified exports with up to 32,000 records.
• No noticeable load spikes observed on:
• Application Server
• RDS Database
• Immediate file download confirmed across environments.

Fixed Issues

A. Member Timesheet

• Corrected timezone display discrepancies.
• Times now accurately reflect the employee’s selected timezone.

Tickets:

#AIITSupport-1778, #AIITSupport-1798, #AIITSupport-1800

B. AVA Profile – Timezone Selection

• Streamlined timezone options.
• Aligned timezone naming with Microsoft standards for easier selection.

Tickets:

#AIITSupport-1779

C. VA Vision Desktop Timer Issues

Fixes Implemented:

• Corrected incorrect daily total time display.
• Timer now displays accurate hours after app refresh.
• Timer properly resets at the start of new sessions.
• Timer resumes correctly after break completion and refresh.
• Resolved timer reduction issues after break.
• Eliminated timer conflicts between Web and Desktop.
• Fixed punch-out freezing issues.
• Corrected dashboard timer discrepancies.
• Resolved timezone-based timer inconsistencies.

Tickets Covered:

#AIITSupport-1786, #1785, #1850, #1802, #1804, #1805, #1791, #1832, #1823, #1824, #1825, #1828, #1829, #1873,

#1917, #1933, #1934, #1951, #1972, #1948, #1949, #2003, #2061, #2060, #1970

D. Web & Desktop Time Synchronization

• Resolved timestamp discrepancies between:
• AVA Web Portal
• VA Vision Desktop App
• Ensured complete timer synchronization across platforms.

Tickets:

#AIITSupport-1799, #AIITSupport-1801, #AIITSupport-1787

E. Login / Logout Stability

Web Portal:

• Resolved logout blockages caused by pending punchout prompts.
• Fixed missing sign-in options.
• Resolved login access issues across UAT and Live.
• Eliminated logout errors.

Desktop App:

• Users can now log in directly without first accessing Web Portal.
• Fixed login dependency and authentication sync issues.

Tickets Covered:

#AIITSupport-1914, #1919, #1920, #1936, #1937, #1942, #1943, #1944, #1945, #1946, #1957, #1958, #1961, #1962, #1966, #1973, #1975, #1977, #1978, #1979, #1980, #1981, #1983, #1984

F. Punchout & Break Handling

• Punchout sessions now close correctly.
• No unexpected logout after punchout.
• Break time now recorded accurately.
• Timer resumes correctly after break.
• Fixed inability to punch out and submit reports.
• Resolved auto punchout inconsistencies.

Tickets:

#AIITSupport-1807, #1877, #1988, #1989, #1991, #1997, #2064

G. Task Menu Date Filter

• Date filter now strictly limits results to selected date range.

Tickets:

#AIITSupport-1797

H. Reporting & Productivity Issues

• Fixed productivity percentage display issues.
• Resolved screenshot activity percentage issues.
• Corrected discrepancies between:
• Productivity %
• Activity %
• Worked Time
• Fixed screenshot visibility issues.
• Export email issues resolved (feature now removed).

Tickets:

#AIITSupport-1892, #1909, #1897, #1931, #1932, #1998

I. Server & Performance Improvements

Resolved multiple server instability and timeout issues across UAT and Production:

• Addressed 502 errors.
• Fixed Bad Gateway errors.
• Resolved web timeouts.
• Eliminated severe slow-loading issues.
• Restored server availability during downtime incidents.
• Improved overall response time and stability.

Tickets:

#AIITSupport-1891, #1910, #1915, #1916, #1925, #1926, #1954, #1956, #2014

J. Role / Settings / Configuration

• Processed role change requests.
• Clarified and addressed 2FA configuration queries for new employees.

Tickets:

#AIITSupport-1999, #2002

Production Tickets Addressed (Post-UAT)

All UAT-identified issues were validated and resolved in Production.

Additional live environment discrepancies were corrected to ensure:

• Timer consistency
• Accurate break calculations
• Stable authentication
• Server reliability
• Export stability

Resolution Summary

After deployment:

• VA Vision Web & Desktop timers are fully synchronized.
• Login/logout processes are stable across platforms.
• Punchout operations record time accurately.
• Breaks, productivity, and screenshots are accurately recorded.
• Server performance significantly improved.
• Export functionality works reliably with large datasets.
• AI failover ensures better uptime and stability.