Terrible service and timing

I have ordered two pairs of glasses (regular and sunglasses) on October 2nd 2020 from Clearly on Robson St. An employee who was helping me said the order should be ready in 10-14 business days which is fine. However, turned out that she messed up my order and it has never been sent to the lab. So after 3 weeks of my order I called them but was told that my order never went through (considering I was charged the full amount). They offered a $30 discount which is a joke. An operator on the phone said that my order will be processed immediately. When I called again a few days later to check on the order the store said that there was a mistake and it’s never been sent. I was told that a manager of the store will call me the next day. Nobody called me so I called them myself in the end of the day. The manager said that there’s nothing they could do or give a further discount and that the only thing she could do is to email the lab to make an express order. It’s been exactly 2 weeks ago. No express, no sufficient discount for over a month of wait, terrible service. Very disappointed. Will never order from Clearly again.

Saves me a lot of money

Saves me a lot of money. Quality is competitive.

Very good value

Very good value

Very fast shipping, comfortable to wear

Very fast shipping. While these contacts felt thicker/stiffer than the ones I normally wear, they were just as comfortable and I had no issues with a single one. Will definitely be ordering more. I will say, I think it’s a little sketchy that I was offered $5 credit to post a review, and then have to check a box stating that I haven’t been offered an incentive for the review.

This is the third time in six years I…

This is the third time in six years I have purchased with this remote system and it worked perfectly!

Great price

Great price, great service!! Very quick shipping.

Awesome experience

Awesome experience, love the contacts in record time.

Love my glasses

It was easy to order my new glasses. Thenwas very happy when they shipped quickly - especially with Covid causing delays in shipping everywhere! When I got my glasses they was as expected and I love them.

Great selection of glasses

Great selection of glasses. I was able to get my prescription glasses at a good value and in a timely manner.

Customer service is amazing

Customer service is amazing! It can be hard to commit to new glasses and their returns/exchanges are quick and easy

My initial impressions when I first…

My initial impressions when I first used clearly a few years ago were that it wasn't easy to use and especially not when re-ordering. I think it has improved.

I've ordered from this site many times…

I've ordered from this site many times and everything always comes in perfect condition. Great customer service also.

Never had an issue ordering anything…

Never had an issue ordering anything from Clearly. All my orders show up promptly even though I'm on the other end of the country.

A fantastic company

A fantastic company. Never get ripped off with grossly inflated prices again. You dont need to pay thousands for something that costs 20 bucks and is sold in a store designed to confuse you. Clearly has something for every price range and style. Easy site navigation, great customer service and fast, fast delivery. Thay also have a never ending selection of sales and discounts. They have redefined eye care for me forever. I dont feel cheated buying glasses and contacts any more. Cant recommend them enough. Easy return policy too..

Both pairs are great

Both pairs are great. They look better in person too!

I had great service as well as…

I had great service as well as receiving my glasses quickly. I ordered 1 regular and 1 sunglasses and am very happy with both. I will definitely be ordering again from Clearly and would recommend Clearly to all my friends.

I got my new glasses from here and I’m…

I got my new glasses from here and I’m not gonna lie I was a little nervous but I love them so much! They are so trendy and cute ❤️ Love my new glasses!!! I’ll be getting glasses from here all the time!!

Recommend

Cheap, fast delivery, nice customer service

Easy peasy

The only problem I had was too much choice. Everything went smoothly.

Can't go wrong with $30 pair of glasses.

Can't go wrong with $30 pair of glasses.

The glasses are great but the…

The glasses are great but the experience was sub par I was charged for my glasses at the time of purchase like expected then the money was returned to my account. When this happened I was unaware of the situation and Inused the remaining funds in my account to make another purchase. A few days later I was re charged for the glasses putting my account into overdraft which cost me money as I dont have overdraft protection kn my account.

So easy and convenient

So easy and convenient and delivery is quick.Even making a return (my order error) was just one phone and receiving a return free shipping label.

I ordered a pair of glasses but when I…

I ordered a pair of glasses but when I received them, i find that the doctor gave my the wrong prescription. I re-ordered late last week & have just received notice of shipment. Wow, that was fast.

I can not say enough...

I can not say enough about how positive my experience was with Clearly. I ordered 2 pair of glasses. Basic and sunglasses. The sunglasses ended up too small and just not right for my face. I was able to return them without question. The lovely associate that helped me on the phone explained which frames I should be looking at, based on my satisfaction with the basic pair I received. Which were the best glasses I’ve ever had. I will never order my glasses through anyone else now. Thank you Clearly, for making this the best customer service experience ever. Stay safe!

I had made a mistake when ordering and…

I had made a mistake when ordering and contacted the clearly staff. I received a refund and re-ordered (without making a mistake) and the order was promptly filled and the glasses are excellent. Customer service deserves 5 stars.