Discription
The AVA AI module has undergone a significant upgrade, introducing live data capabilities and a more flexible user interface designed to bolster real-time decision-making and agent support. This release focuses on transparency for administrators, live information retrieval for all users, and intuitive guidance for staff.
1. AVA AI Dashboard (Admin)
Administrators now have access to a powerful oversight tool to monitor platform adoption and performance. The new dashboard provides visibility into Token Usage over the last 24 hours and Employee Engagement percentages. To help managers understand usage trends, the system includes Usage Graphs, identifies the top five most active users, and lists the most recent queries submitted to the AI.
2. Web Search (Live Data)
The AI's capabilities have been expanded beyond its previous knowledge cutoff from late 2023. By selecting the new Web Search (World) icon, users can now access live internet data. This allows for the retrieval of real-time industry news and current insights, ensuring that the information provided is always up to date.
3. AVA Help for Agents
To reduce friction, a new helping system provides VAs with step-by-step guidance for navigating the platform and completing tasks, such as submitting reports. This system now includes the Member Help documentation.